How do I place an order?

How do I track my order?

A shipping confirmation email that includes a tracking or delivery confirmation number is sent to all the customers. Then customers can track the order by visiting the appropriate carrier's website for online tracking or you can also contact us via email

For FEDEX : www.fedex.com 
For DHL : dhl.com

For UPS:ups.com

What forms of payment does Honsien accept?

Honsien has three options to make online payment that is Paypal, Credit card & Bank Transfer. You can also contact us via email. All ways are too secured and much easier to make the online payment.

How do I use a promo or coupon code?

On “Information” page, you will find a textbox “Discount Code" in the top right corner. Enter the code into the box and click "Apply" to update your order subtotal. 

Note: One promo or coupon code can be used per order.

What if an item is not in stock?

We always keep the warehouse with full stock which makes us to deliver the orders promptly. When you select any item to purchase, you will see highlighted message “out of stock” on that product, if that particular product is not in the stock at that item. Under any case, it never happens that we take the orders for items which are out of stock you can also contact us via email

How can I cancel or change my order?

On our website, as such there is no option to either cancel or change the order. For any cancellation or changes in the order, customer need to contact us on our mail  to effect changes or cancellations and customer will guided back with appropriate steps.

What if store.honsien.com is unable to accept my order?

We do accept all the orders as far as the products, prices, shipping charges and other details are absolutely right. But we reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, we will issue a credit to your payment method in the amount of the charge.

Is shopping at store.honsien.com secure?

Customers do not need to worry at all as ordering online from our store is completely secured. 

Note: If you are using e-mail filters and/or blockers, be sure to add honsien.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

Computer Monitor Color Accuracy?

All the products on our website are presented accurately. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.

SHIPPING

What warranty you provide on your products?

We offer a 1-year warranty against any manufacturing defects for all our products. But in reality we are here to support you for as long as it takes. If you face any issues beyond the warranty period, we promise our utmost support and care until you use the product.

What are your hours of operation?

We have normal business hours from 9am-6pm Monday to Saturday. Any query or any information and orders received on Saturdays & Sundays are responded on following business day.

Are you open to the public?

Yes. Anyone can shop at Honsien

Return Policy

If you are dissatisfied for any reason with your purchase, you may return it within 30 days of the purchase date for either 100% refund or replacement. Refunds on returned items will be issued in the same payment form as selected at the time of purchase. Also, this may seem obvious, but we can process returns only for items purchased from Honsien. 

Conditions: 

Returns are subjected to following conditions. 

• All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, and all accessories. 
• Honsien is not responsible for any incidental damage resulting from the sale or use of any article purchased with us. We are responsible for the monetary value of the purchased item only.

What if my item is defective, broken, or needs repair?

Honsien will always stand by its products. We devote a great deal to the quality and manufacturing methods so that customers feel satisfied with the products purchased from us. However, on rare occasions, a product can have a defect that was undetected by us or that becomes apparent during use, customer can contact for further assistance. Apart from this, We offer a 1-year warranty against any manufacturing defects for all our products. But in reality we are here to support you for as long as it takes. If you face any issues beyond the warranty period, we promise our utmost support and care until you use the product.

How do I exchange an item?

To exchange an item, customer has to follow the same steps as detailed in “ return policy”. Customer will have to inform us regarding exchange.. As soon as we receive your returned item, a new item will be dispatched to you. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. 

Please allow 3-4 business days to process your exchange once the returned item has been received by us.

What if my shipment is missing an item?

Every shipment undergoes proper checking & verification so that nothing should go missing. But if in rarest case, it happens, we immediately ship the missed out item.

What if my shipment is damaged in transit?